Privacy Policy

When you use AHiMS portal (AYUSH Homoeopathy information Management system) hereinafter collectively referred to as AHiMS, is used for service management of permanent or temporary employees working under Homoeopathy Department. We are committed to protecting the security of this information and safeguarding your privacy. This privacy policy sets out the details of the information collected, the manner in which it is collected, by whom, as well as the purposes for which it is used. At registration you are requested to accept the terms of this Privacy Policy and your use of AHiMS signifies your continued acceptance thereof. This Privacy Policy may be revised from time to time and you will be notified of all such changes. In order to use AHiMS, you are agreeing to the terms of the Privacy Policy.

Information collected and manner of collection

When you register on AHiMS web portal you will get a authorised user code and password for the use of this App,

This Reference ID is thereafter used to identify you in all subsequent AHiMS related transactions and is associated with any data or information uploaded on the Server. AHiMS does not collect your location data automatically.

Information provided by you about your identity is not disclosed to anyone else apart from the system users of AHiMS who may use the information for the purposes of verification of identity and your service status. The ID information is not published by AHiMS in any manner.

The Reference ID and/or the Mobile number with which you registered on AHiMS, will be used to locate your record from the database at the time of service. These can also be used to assess your service status as recorded in the AHiMS system.

The unique ID provided by you at the time of registration will be used to establish your identity. Once this is done, the service event will be recorded against your Reference ID.

AHiMS may alsosends SMSs on your registered mobile number to alert you about registration, appointment confirmation, appointment cancelation or rescheduling, service confirmation and reminder for follow up doses as and when required.

Use of information

The personal information collected from you at the time of registration under Clause 1 above, will be stored securely and only be used by the State Govts Homoeopathy Department for the purpose of tracking service progress and status, generating reports, and other statistical visualisations for the purpose of the management of homoeopathy treatment service in the state, Your Reference ID will only be co-related with your personal information in order to communicate to you through SMS as per the clause 1 (i) above.

The AHiMS system is designed and operated according to the guidelines of State IT mission, for security and scalability of the system.

The AHiMS system also takes feedback about system performance and beneficiary experience. This App can be used for collecting the following information is collected from from public generating a beneficiary reference ID in AHiMS web portal– (i) Name; (ii) Mobile number; (iii) Date of Birth; (iv) Gender; (v) LSGD details, (vii) location , (viii) Hospital management Committee fees details , (IX) images of Medical records. This App can also be used for Distributing prescribed medicine from the concerned homoeopathy professionals.

Retention

All personal information collected from you under Clause 1 at the time of registration will be retained for as long as your account remains in existence and if any medical or administrative interventions have been commenced under Clause 2, subject to Clause 3(b) below, for such period thereafter as is required for such interventions to be completed.

All personal information collected under Clauses 1 will be retained on the application Server, to the extent that such information relates to people who have been take HOMOEOPATHY TREATMENT service.

Rights

As a registered user, you have the right to access your profile at any time to add, remove or modify any registration information.

You cannot manage the communications that you receive from us or how you receive them. If you no longer wish to use AHiMS you are free to delete your registration details.

Link to other third party sites and collection of information

Our Platform provides API to other third parties, you may use other third – party Platforms (“Third – Party Sites”) that may collect Your Personal Information. AHiMS is not in any manner responsible for the security of such information or their privacy practices or content of those Third – Party Sites. Additionally, you may also encounter “cookies” or other similar devices on certain pages of the Third – Party Sites and it is hereby clarified by AHiMS that the Platform does not control the use of cookies by these Third – Party Sites. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your information that you may be subject to. This Privacy Policy does not govern any information provided to, stored on, or used by these third-party providers and Third-Party Sites. We recommend that when you enter a Third-Party Site, You review the Third Party Site’s privacy policy as it relates to safeguarding of your information. You agree and acknowledge that AHiMS will not be liable for the information published in search results or by any Third-Party Sites.

Data security

AHiMS Platform has reasonable security measures and safeguards in place to protect

1. Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration of the information in compliance with applicable laws.
2. Further, whenever you change or access your account on the Platform or any information relating to it, we offer the use of a secure server.
3. It is further clarified that You have and so long as You access and/or use the Platform (directly or indirectly) the obligation to ensure that You shall at all times, take adequate physical, managerial, and technical safeguards, at your end, to preserve the integrity and security of your data which shall include and not be limited to your Personal Information.

Changes to privacy policy

AHiMS reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying you of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes.

Grievances

If you have any concerns or questions in relation to this Privacy Policy, you may raise the same by calling the toll-free help line +91 9074848219

Terms of Service

Welcome! The following are the terms of use that govern your use of the AHiMS Platform.

Our Privacy Policy, Open API Policy and any other policies, rules or guidelines that may be applicable to particular offers or features on the Site are incorporated in these Terms. By visiting or using the Site, you expressly agree to these Terms, as updated from time to time.

NOTICE REGARDING FUTURE CHANGES TO TERMS:

We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. The "Last Updated" date above will tell you when these Terms were last revised. By continuing to use this Site after that date, you agree to the changes.

1. Account registration

You may browse the Site without registering for an account. However, you will be required to register for an account to book appointment for service.

Your account mobile are personal to you.

You can register multiple persons/members or individuals, including yourself, to your account.

It is presumed that you have taken consent from the concerned individuals for creating their records through your account.

Your account mobile number may not include the name of another person with the intent to impersonate that person
You will be responsible for the confidentiality and use of your mobile for all appointment booking activities that are conducted through your account. We will not be liable for any harm caused owing to the disclosure of your mobile number or use by anyone else.

You may not use another user's account without their permission.

You will immediately notify us in writing if you discover any unauthorized use of your account or other account-related security breach. If we receive a complaint that your account violates someone else's rights, or violates our policies we may cancel or block your account.

When you register on AHiMS, your information as per one of the following nine identity cards, but currently ABHA ( Ayushman Bharath Health Account) is being updated. Same information is also required for registration of other members associated with your account. Acceptance of these Terms of Use amounts to your consent for use of the identity information provided by you for yourself and the consent of all the other members registered in your account, for use of such identity information, for the purpose of HOMOEOPATHY TREATMENT service, by the AHiMS system.

Wherever, you as an account holder, or any other members of this account, choose to use ABHA( Ayushman Bharath Health Account) for the purpose of service, you hereby accord the consent for using ABHA( Ayushman Bharath Health Account) and for providing the ABHA( Ayushman Bharath Health Account) number and the necessary information such as Biometric information and/or One Time Pin (OTP) data etc., for ABHA( Ayushman Bharath Health Account) based authentication and for the purposes creating Unique Health ID as well as for availing of the HOMOEOPATHY TREATMENT service services.

2. Code of conduct

You agree that you will comply with all applicable laws, rules and regulations, and that you will not:

Restrict or inhibit any other person from using the Site;

Use the Site for any unlawful purpose;

Express or imply that any statements you make are endorsed by us, without our prior written consent;

Impersonate any person or entity, whether actual or fictitious;

Engage in spamming or flooding;

Harvest or collect information about Site users;
Open multiple accounts for yourself or any other individual using multiple mobile numbers.

3. Ownership of content and Grant of conditional licence

The Site and all data, text, designs, pages, print screens, images, artwork, photographs, audio and video clips Ownership of Content and Grant of Conditional License, and HTML code, source code, or software that reside or are viewable or otherwise discoverable on the Site, and all appointments booked from the Site, (collectively, termed as the "Content") are owned by the Homoeopathy Department or their authorised service providers. We own a copyright and other intellectual property in the Site and Content. We may change the Content and features of the Site at any time.

Material featured on this website may be reproduced free of charge. However, the material has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party (user submitted content). Authorization to reproduce such material must be obtained from the copyright holder concerned.

We grant you to view this Site and its Content as permitted by these Terms for non-commercial purposes only if, as a condition precedent, you agree that you will not:

Submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive nature;

Manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you submit;

Link to any portion of the Site other than the URL assigned to the home page of the Site;
"Frame" or "mirror" any part of the Site;

Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Content;

Remove any copyright, trademark or other proprietary rights notices contained on the Site;

Use any computer program, bot, robot, spider, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve, index, data mine, or in any way reproduce or circumvent the security structure, navigational structure, or presentation of the Content or the Site, including with respect to any CAPTCHA displayed on the Site. Operators of public search engines may use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. We may revoke this exception at any time and require removal of archived materials gathered in the past;

Use any automated software or computer system to search for or book appointment including sending information from your computer to another computer where such software or system is active;

Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;

Access, reload, or refresh transactional event or schedule appointment pages, or make any other request to transactional servers, more than once during any three-second interval;

Make more than 20 search requests on the Site in any 15 mins session duration;

More than 1,000 requests of the Site ( 50 times crossing 20 search request per 15 mins session ) whether alone or with a group of individuals;

Reproduce, modify, display, publicly perform, distribute or create derivative works of the Site or the Content;

Reproduce or scan appointment slips in a format or medium different from that provided by the Site;

Use the Site or Reproduce, modify, display, publicly perform, distribute or create derivative works of the Site or the Content;

the Content in an attempt to, or in conjunction with, any device, program or service designed to circumvent any technological measure that effectively controls access to, or the rights in, the Site and/or Content in any way including, without limitation, by manual Decode, decrypt, modify, or reverse engineer appointment slip or underlying algorithms or barcodes used on or in production of tickets or the Site; or automatic device or process, for any purpose;

Use bot technology to search for clinical module use through the Site; for the avoidance of doubt, this specifically prohibits you from using automated software on the Site, and prohibits you from circumventing any security measure, access control system, or other technological control or measure on the Site that is used to enforce 4 booking appointment schedule limits .

The registered and unregistered trademarks, logos, and service marks displayed on the Site are owned by us or our licensors. You may not use our trademarks, logos, and service marks in any way without our prior written permission.

1. Registration

You may not attempt to conceal your identity by using multiple Internet Protocol addresses or mobile no, or by any other means, to register a beneficiary on the Site.

You will not hold us liable if you do not comply with laws related to your transactions. We may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution.

You will not use bot technology to search for booking appointments through the Site; for the avoidance of doubt, this specifically prohibits you from using automated script based or automated software on the Site, and prohibits you from circumventing any security measure, access control system, or other technological control or measure on the Site that is used to enforce appointment booking limits or to maintain the integrity of appointment booking rules associated with one mobile no.

Limitation of multilingual interface
Translations on the AHiMS portal are prepared by third party translators. While reasonable efforts are made to provide accurate translations, portions may be incorrect. Some files, and other items cannot be translated. In addition, some applications and/or services may not work as expected when translated due to language restrictions. We are working constantly to rectify any errors, omissions, or ambiguities in the translations provided on this portal.

Links

The Site contains links to other websites that may not be owned or operated by us. The fact that we may link to those websites does not indicate any approval or endorsement of those websites. We have no control over those websites. We are not responsible for the content of those websites, or the privacy practices of those websites. We strongly encourage you to become familiar with the terms of use and practices of any linked website. Your use of other websites is at your own risk, and is subject to the terms of those websites. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Site or other sites) is free of viruses, worms, Trojan horses, defects, date bombs, time bombs, and other items of a destructive nature.

Access from outside India

The Site is directed to the people residing in India. We do not represent that Content available on or through the Site is appropriate or available in other locations. We may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time. If you choose to access the Site from outside India, you do so at your own risk.

Violation of these terms

We may investigate any violation of these Terms, including unauthorized use of the Site. We may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution of you. We may take legal action if we feel that is appropriate. If we determine that you have violated these Terms or the law, or for any other related reason, we may block your account and will prevent you from accessing the Site at any time without any notice.

Department of Homoeopathy, Govt of Kerala